Account deletion is permanent. In TP Move, open Profile → Privacy & Safety → Delete your account, enter optional feedback, acknowledge the deletion information, and confirm deletion.
1. Start in the app
Sign in to the TP Move app and follow the in-app deletion steps. The app asks you to confirm before deletion. If you cannot access your account, contact contact@townpoints.in for help verifying access.
2. What is deleted
After confirmation, we remove account profile identifiers, vehicle details, saved searches, ride alerts, support requests and chats, and remove or redact personal information in ride records where possible. The account is marked deleted, and its phone and Firebase identifiers are cleared so the same phone number can be used to create a new account. Please check pending rides and wallet balance first; any remaining balance is not transferred to a new account.
3. Information that may be retained
Some transaction, payment, accounting, safety, fraud-prevention, or dispute records may be retained in anonymized form where required. Retained information will be handled according to our Privacy policy.
4. Contact
For help, email contact@townpoints.in or call +91 62818 57575.